Support

Help for families, drivers, and school staff

Getting started

How do I get an account?

Rumo is invite-only. Your school's transportation coordinator sends you an email invitation; open it on your phone and follow the link to set your password. If your invitation link has expired, open it anyway and tap Email me a new link.

I forgot my password

On the sign-in screen, tap Forgot your password? and enter your email. You'll receive a reset link.

For parents and guardians

• See this week's rides: the home screen shows each day's morning and afternoon ride for every child linked to you.
• Cancel a ride or change a schedule: tap the day, then choose the change. Your school confirms schedule changes.
• Track the bus: when your child's route is running, open the live map to see the bus approach.
• Notifications: choose which alerts you get, by push or email, in Settings.

For drivers

• Start a route: open today's route and tap Start route. The bus location is shared with families only while the route is running, and stops when you tap Complete route.
• Board riders: tap Board next to each rider. Taps are saved on your phone and sync automatically if you lose signal.
• Location permission: allow location "Always" so the bus keeps showing on families' maps while your phone is in your pocket. Rumo never tracks you outside an active route.
• App seems stuck? Fully close Rumo and reopen it. Your boarding taps are kept.

Your account and data

• Delete your account: in the app go to Settings → Delete account. This permanently removes your login, contact details and notification settings. Your school keeps its own records (students, routes, past rides).
• Student information: your school controls student records. Ask your school, or email us, to correct or delete a student's data.
• Read our Privacy Policy.

For schools

Administrators manage rosters, routes, drivers and announcements at admin.hellorumo.com. Interested in Rumo for your school? Email support@hellorumo.com.